Extra Information

Trading Basses is a marketplace website and in most cases do not ship merchandise directly. If the item you purchased is defective we will assist with any buyer/seller disputes.

If you receive a product not received as described, contact us within 24 hours of delivery with details of the product and issue. Provide pictures.

Email us at: help@tradingbasses.com

Call us at: (570) 290-8162

Shipping options are offered through UPS and insurance is offered through Route insurance. All shipping options will be available on checkout page. The buyer can purchase shipping and insurance through the checkout. Shipping fees will be added to the amount of the purchase and deducted from the seller funds. Tariff and duty fees may apply and are at the buyers expense.

Recommended shipping instructions:

• Always use a case. Hard case preferred.
• Take pictures before, during and after boxing.
• Protect the headstock from moving during shipping.
• Protect the fretboard with cardboard or packing material.

Shipping, duty, tariff and insurance fees are non-refundable in the case of any returned items.

Trading Basses LLC is a marketplace website. The seller return policy should be reviewed before buying. Many of our sales are used and sold "as is." Please review all photos prior to sale. Sellers, please list adequate pictures in listing and when packaged. 

If an item is delivered not as sold, please notify trading basses. We will work with you and the seller to remedy.

Shipping, duty, tariff and insurance fees are non-refundable. Shipping charges for any returns will be at the buyer expense.

To start a return, you can contact us at help@tradingbasses.com. We will work to quickly resolve any seller/ buyer disputes.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, different than sold.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This is for new item listings only and does not apply to "as is" sold items.

Refunds
We will notify you once we’ve confirmed your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds will not be offered on shipping and insurance fees. Shipping to return the item is at the expense of the buyer. Please remember it can take some time for your bank or credit card company to process and post the refund too.