Trading Basses is a marketplace website and in most cases do not ship merchandise directly. If the item you purchased is defective we will assist with any buyer/seller disputes.

If you receive a product not received as described, contact us within 24 hours of delivery with details of the product and issue. Provide pictures.

Email us at: help@tradingbasses.com

Call us at: (570) 290-8162

Shipping options are offered through UPS and insurance is offered through Route insurance. All shipping options will be available on checkout page. The buyer can purchase shipping and insurance through the checkout. Shipping fees will be added to the amount of the purchase and deducted from the seller funds. Tariff and duty fees may apply and are at the buyers expense.

Recommended shipping instructions:

• Always use a case. Hard case preferred.
• Take pictures before, during and after boxing.
• Protect the headstock from moving during shipping.
• Protect the fretboard with cardboard or packing material.

Shipping, duty, tariff and insurance fees are non-refundable in the case of any returned items.